Returns & Exchanges

If you wish to return or exchange an item purchased through Impress Direct, please follow the steps below.

  1. Please fill out the Return Merchandise section on the back of the invoice (enclosed in your original order) and place it inside the return package.
  2. Pack the items carefully to avoid damage in transit.
  3. Affix the return label provided on the invoice on the outside of the return package. If the return label is not available, please address your return package to:

    Impress Direct Shipping
    Impress Direct
    C/O Impact Printing
    2618 Perth St. Dallas, TX 75220

  4. For your protection and to ensure prompt delivery, we recommend that you send your return via an insured method which can be tracked in the case of loss (i.e. UPS or insured Parcel Post).

We’re sorry, return shipping fees are not refundable. In the case of damaged items, please contact us immediately for assistance. Additional information can be found in the section – Damaged Items.

Your return request will be processed promptly.

  • Returns are processed within 3-5 business days of receipt.
  • An email will be sent to confirm the receipt and processing of your return request.

Please note: Only products purchased on impresssdirect.biz may be returned for refund or exchange within 30 days of purchase.

If you have questions about returns, please contact us via email at shipping@impressdirect.biz.

Damaged Items

When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please contact us immediately via email at: shipping@impressdirect.biz

Please provide the order number along with your email address and phone number for fastest service. To assure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier.